Privacy Policy — The Pen Media

Effective date: September 7, 2025

Contact: [email protected]

This Privacy Policy explains how The Pen Media (“The Pen Media,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our websites, book a call, download resources, or otherwise interact with us (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1) Information We Collect

Information you provide

Contact details (name, email, phone, company, role, service area).

Lead-form and booking details (project goals, budget, calendar availability).

Communications (emails, calls, messages, survey responses).

Payment details if we ever process payments (processed by a third-party processor).

Information collected automatically

Device and usage data (IP address, browser, device type, pages viewed, referral URLs, timestamps).

Cookies and similar technologies (pixels, tags, SDKs) for analytics and advertising.

Information from third partiesAd/analytics partners (e.g., Meta/Facebook, Google) about ad performance.

CRM, scheduling, or helpdesk tools (e.g., call outcomes, booking status).

2) How We Use Information

Provide, operate, and improve the Services.

Run and optimize advertising campaigns; measure performance and attribution.

Qualify and follow up with leads; book appointments; deliver requested resources.

Send service, transactional, and marketing communications (you may opt out).

Detect, prevent, and respond to fraud, abuse, or security incidents.

Comply with legal obligations and enforce our terms.

3) Cookies, Pixels, and Analytics

We use cookies, pixels, and similar tools (e.g., Meta Pixel, Google Analytics/Ads) to:

understand site usage and improve content;

personalize ads and measure conversions;

run retargeting and audience campaigns.

You can control cookies via your browser settings. For ad choices, visit the NAI and DAA opt-out pages. Some features may not function without cookies.

4) How We Share Information

We do not sell personal information for money. We may share information with:

Vendors/Processors that help us run the Services (hosting, CRM, email/SMS tools, scheduling, analytics, payments).

Advertising & analytics partners to measure and improve campaigns and, where permitted, for cross-context behavioral advertising.

Business transfers (merger, acquisition, asset sale).

Legal and safety reasons (to comply with law, protect rights, prevent fraud, or respond to lawful requests).

5) Your Choices

Marketing emails: Click “unsubscribe” in any marketing email.

SMS/Calls: By providing a phone number, you consent to receive calls and texts (including autodialed) related to your inquiry; message/data rates may apply; you may reply STOP to opt out.

Cookies/Ads: Use browser controls and the NAI/DAA tools to limit interest-based ads.

Do Not Track: We currently do not respond to DNT signals.

6) Data Retention

We retain information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or de-identify it.

7) Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure.

8) Children’s Privacy

The Services are not directed to children under 13 (or 16 where applicable). We do not knowingly collect personal information from children.

9) International Transfers

If you access the Services from outside the United States, your information may be processed in the U.S. and other countries, which may have different data-protection laws.

10) Your Privacy Rights

EEA/UK/Swiss users (GDPR): Depending on your location, you may have rights to access, correct, delete, restrict, or port your data, and to object to processing or withdraw consent. Our legal bases include consent, contract, legal obligation, and legitimate interests.

U.S. state laws (e.g., CA, CO, CT, VA, UT): You may have rights to know/access, correct, delete, and opt out of (“sale,” “sharing,” or targeted advertising). Because we may use ad pixels and audience tools, those activities could be considered “sharing” under certain state laws.
To exercise rights or opt out, email [email protected] with your request and the state you reside in. California residents may also use a “Do Not Sell or Share My Personal Information” link if provided on our site.

We will verify requests as required by law and will not discriminate against you for exercising your rights.

11) Third-Party Links

Our site may link to third-party sites or services we do not control. Their practices are governed by their own policies.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above shows when it was last revised. Your continued use of the Services means you accept the updated policy.

13) Contact Us

Questions or requests about this Privacy Policy?
Email: [email protected]

This policy is provided for general informational purposes and does not constitute legal advice. Consider consulting counsel to tailor it to your specific practices and jurisdictions.